Commitment

Our philosophy/our commitment to our doctors:

1. Provide World-Class Craftsmanship In All Case Work Fabrication:
2. Always Maintain Personal Relationships & Dialogue With Our Doctors:
3. We Must Always Be Flexible When It Comes To Case Fabrication & Customization:
4. Always Provide A High Quality Client Service Experience:
5. All Fabrication & Case Work Will Be Completed “In House”:
6. We Must Act As Advisors To Our Clients Whenever Possible:
7. We Are A Full Service Workshop But Will Never Outgrow The Family Run Model:

1. Provide World-Class Craftsmanship In All Case Work Fabrication:
First and foremost, we have always and will always consider ourselves to be dental craftsmen who run a business and not businessmen working in the dental industry. We believe we play an incredibly important role in the long-term health, well-being and happiness of the patients treated by our doctors. We commit to treating each and every case in our lab as if it were a case for a member of our own family. Every case leaving our lab will always be personally inspected by a member of the Guarino family.

2. Always Maintain Personal Relationships & Dialogue With Our Doctors:
We realize each and every patient is different, and we realize that each and every doctor is different. This means we have to be available to speak with our doctors whenever they need us to consider a special situation or when they require another perspective on a case. We commit to always being available to speak with you when you need to discuss a case, a patient or even when all you need is a second opinion.

3. We Must Always Be Flexible When It Comes To Case Fabrication & Customization:
Over the years, we have learned that, when it comes to fabrication materials and approach, each doctor has his or her own personal style. Sometimes it might be the tailoring of a shade or the use of a specific metal and other times it can be as simple as how we package and deliver your completed cases. We commit to being available for conversation. Once again, we consider this to be an essential component of the formula for an effective and efficient team relationship between the lab and the doctor.

4. Always Provide A High Quality Client Service Experience:
We realize service means much more than simply the quality of your conversations with our technicians. Service should include everything from the way we answer the telephone, to how we handle case research for you, to our billing approach and even the availability of our drivers for delivery or pick up. We commit to trying to make each and every interaction between your business and ours a pleasurable one.

5. All Fabrication & Case Work Will Be Completed “In House”:
Over the past five years there has been a dramatic shift in the way many dental labs choose to complete case fabrication. With the unprecedented explosion in low-cost overseas workforce growth (e.g. China) there is an opportunity for many U.S. based labs to increase their revenues by implementing an overseas outsourcing strategy. We have researched and tested this model and have found that this method of fabrication management and mass production cannot provide our doctors with the highest quality fabrication standards or even all of the required health assurances. We commit to keeping all of your case work in our lab.

6. We Must Act As Advisors To Our Clients Whenever Possible:
Over the years our lab has worked on tens of thousands of dental cases. This experience provides us with a unique perspective and can provide us with many ideas as it relates to case fabrication, materials and/or approach employed during fabrication. We commit that we will seek to provide alternative suggestions whenever we feel our advice might benefit your patient. If we identify an alternative we will give you a call and provide you with a quick overview of our idea. We have always believed that the best work gets done when doctors and technicians converse and combine their experience to create the best possible solution for the patient.

7. We Are A Full Service Workshop But Will Never Outgrow The Family Run Model:
Our plan is to never outgrow our family business model. We commit to never allowing our business to grow beyond our ability to have a family member involved with each and every case.